Reference

ds99 Privacy Policy For Your Account

The ds99 Privacy Policy explains what we collect when you open an account, verify your phone, sign in on mobile, or connect DANA, OVO, GoPay and QRIS.

Account clarityWallet recordsDevice accessContact choices
ds99 ds99 Privacy Policy For Your Account
HELP WITH YOUR RECORDS

Reach Us About Privacy Choices

A clear support route helps when a Privacy Policy question concerns a phone check, wallet reference or device session. Sign in first where possible, then use the account support link so we can match your request to the right record. If login is blocked, use the support route beside the cashier path and include the receipt or reference available to you.

Team online

Account support link

Use the support link inside your account to ask what personal details we hold, why a phone verification record appears, or how to request a correction.

Cashier reference

For DANA, OVO, GoPay, QRIS or bank transfer questions, include the payment reference rather than sending extra personal details in a message.

Access recovery

If you cannot sign in, tell us the device path you used and the account phone number; we will use those details to locate the privacy request.

HOW WE HANDLE DETAILS

Keep Control Of Account Data

We handle this policy area through practical account steps rather than broad promises. Phone verification helps connect an account to its access request, while sign-in and device records help us investigate unusual…

Account data

We collect details such as your phone number, account credentials, verification status and selected account settings when you create or manage access.

Wallet matching

DANA, OVO, GoPay and QRIS references help us connect a payment event to your account without treating your wallet balance as our account data.

Cookie choices

Cookies can preserve your session and basic page preferences. Ask support which cookie settings apply, or clear your browser data when you finish using a device.

Account security

We use phone verification, sign-in records and device signals to check access requests. Never send a password or one-time code when asking about your data.

Record retention

We keep account and payment records only as long as needed for account service, security checks or legal duties, then delete or de-identify them where suitable.

Change requests

Ask us to access, correct or delete eligible personal details through account support. Include your account phone number and the specific record you want reviewed.

Get Clear Answers Before Access

These Privacy Policy answers cover the searches we hear most often from Indonesian account holders. They explain the practical route for wallet records, phone verification, cookies, device access and requests to change personal details before you open or use an account.

It covers account, phone verification, device, cookie and payment-reference data used to provide access, investigate security issues and answer requests about your personal details.

We use your phone number to create and verify account access, match support requests and help investigate sign-in activity. We do not need unrelated details to show lobby pages.

Yes. The Privacy Policy explains that DANA, QRIS, OVO and GoPay references may be retained to match a cashier event, resolve a receipt issue and maintain account records.

Sign in and use the account support link, then ask for access to your personal details. Include your account phone number so we can match the request accurately.

You can request a correction or deletion of eligible details through support. We may retain records needed for account security, payment tracing or legal duties after assessing the request.

Cookies may remember a session or page choice when you move from mobile login to the lobby. You can clear browser data and ask support about the related cookie setting.

Yes. Account eligibility and related data handling depend on local law. We apply access where local law permits and can explain a policy request through the support path.